340-473-6320 | BOOK ONLINE
340-473-6320 | BOOK ONLINE

Villa Policies

2022 - 2023 Season

Check-in is at 3:00 p.m. and check-out is at 10:00 a.m., which is customary at St. John hotels and resorts.

Additional cleaning can be requested for an additional fee. Arrangements must be made in advance of stay.

Minimum Night stay Requirements

We have a 5 night minimum stay requirement during High Season. 7 night minimum stay requirement over Christmas/New Year Holiday and Carnival/4th of July.

Age Restrictions

Guests must be a minimum of 21 years of age to reserve a room. Children under 5 years of age are not allowed to stay. Child proof of age required prior to check-in.

Lavender Hill Suites is a NON-SMOKING property.

All units, balconies, and pool deck are NON-SMOKING. Smoking is only permitted in our parking Lot.

Arrival and Departure

To arrange for a greeter at the ferry, you must contact reservations directly – either at the time of your final payment or at least 4 weeks prior to arrival. Additional cost applies.

To arrange for a complimentary return to the ferry, please contact guest services at least 2 days prior to your check-out/departure.

Cancellation Policy and Refunds

Every cancellation is subject to a penalty of 10% of the total reservation cost plus the non-refundable registration fee. If you cancel your reservation more than 30 days prior to your arrival, you will pay only the 10% plus the registration fee. Cancellations made within 30 days of your arrival are non-refundable, cannot be applied to a future stay, and are subject to a cancellation penalty equal to 100%. This policy affects all reservations except for Christmas/New Year’s Holiday, where cancellation is required 60 days prior to arrival. No refunds for early departures will be issued. Cancellation policy is enforced so we strongly advise purchasing travel insurance.

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Reservation Assistance

Call us at: 340-473-6320
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